Conference Programme

Programme

Theme: Advancing Concierge Business Excellence - Strategies for a Sustainable, Profitable, and Ethical Industry

DAY 1: Thursday 25th June 2015

Delivered by successful CEOs and leading executives, who will share their vision of the industry’s evolution.

08:50          Registration and Refreshments

09:20          Welcome address by the Chairman 

09:30          50 Shades of Concierge

10:30         Interactive Q/A with speakers

10:45          Delivering Service Excellence in Lifestyle Management

  • The opportunities of using relevant and effective training to improve staff performance and business value
  • The value of creating a EMEA Lifestyle Management Professional Association and why it is important

11:30         Interactive Q/A with speakers

11:45         Morning refreshment break

12:05         The C Word! Is it legally and morally sound?

12:25         Interactive Q/A with speaker

12:35          Marketing & Selling to the Affluent!

12:55         Interactive Q/A with speaker

13:05         Lunch & Networking Break

14:05          Understanding the structure and segmentation of the Concierge Business and the diversity of its Business Models.

Building and implementing a sustainable model, and the consequences on the future of the industry

14:35         Interactive Q/A with speaker

14:45          The Global environment of today’s business world – Building Strategic Alliances.

15:05         Interactive Q/A with speaker

15:15         Afternoon refreshment break

15:35          How Concierge Companies can work together with Private Banks and Family Offices

15:55          Interactive Q/A with speaker

16:10          Chairman’s closing remark

16:15          END of DAY 1

 

Programme

Theme: Advancing Concierge Business Excellence - Strategies for a Sustainable, Profitable, and Ethical Industry

 

DAY 2: Friday 26th June 2015

Delivered by successful CEOs and leading executives, who will share their vision of the industry’s evolution.

08:50          Registration and Refreshments

09:20          Introduction by the Chairman

09:30          Are traditional Concierges still relevant in 2015?

09:45         Interactive Q/A with speaker

10:00          The social media trends … Putting Social Media to work!

Case study : ConciergePro – The Professional Network for all those involved in the global concierge industry

10:30          Interactive Q/A with speaker

10:40         Morning refreshment break

11:00          Partners & Suppliers – Is there an understanding of what concierge service excellence means and what do they need to know to better serve the sector?

The luxury sector, affluent consumers & the digital world

Understanding the financial needs of High Net Worth Individuals – the next step for a growing concierge business?

Legal

11:45         Interactive Q/A with speakers

12:00         EMEA Concierge Association – Panel Discussion

  • Staffing & Recruitment issues
  • Training & Accreditation
  • Securities Protocols
  • Consulting issues

12:30         Chairman’s closing remark – Close of Conference

12:45          END of DAY 2 

13:00         Board of Director’s Lunch (By invitation only)

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